Frequently Asked Questions
Here is where you find answers to questions regarding purchases.
Return Policy
Printful Return Policy
https://www.printful.com/policies/returns
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue with the products or anything else on the order, email: store@taminglightning.net so they can submit a problem report.
Wrong Address – If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Amazing1 Products — Warranty & Returns Policy
As sold through Taming Lightning
Amazing1 products sold through Taming Lightning are covered under the manufacturer’s original warranty terms, established by Amazing1 (formerly Information Unlimited) since 1974. Taming Lightning facilitates orders and returns on Amazing1’s behalf, but all defect determinations and warranty decisions are made by Amazing1.
Standard Warranty
Unless otherwise noted on the product listing, Amazing1 products carry a standard 30-day limited warranty. Some items carry longer coverage — 90-day, 6-month, or 1-year — where specified.
- Assembled & tested products: guaranteed for 30 days unless otherwise noted.
- Laser systems (special order): carry a 1-year limited warranty and can be repaired if a fault occurs. These are special-order items and are not returnable — please confirm your specification is correct before ordering.
- Night vision equipment: carries a limited 1-year or 2-year warranty, as noted on the product listing. Orders are non-cancellable once placed, and non-refundable except for repair — this reflects the single-use nature of this equipment.
- Kits: contain instructions and all parts needed to build the device, and must be assembled by the customer (which may include soldering or mechanical assembly). Kits are not covered once assembly has been attempted — see Returns below.
- Plans: provide the technical data needed to build a device. Plans are not returnable.
What’s Not Covered
- Damage from misuse, unauthorized modification, or improper assembly
- Consumable or wear components
- Items marked “Assembled at Customer’s Order” or “All Sales Final” on the invoice (typically special-order and laser items)
- Attempted kits (see Kits below)
Filing a Warranty Claim
- Email amazing1@taminglightning.net with your order number (required) and a description of the fault. We’ll coordinate with Amazing1 on your behalf.
- Defective items must be shipped to us for evaluation before any credit, repair, or replacement is issued:
Taming Lightning LLC 6375 Penn Ave Suite B #1263 Pittsburgh, PA 15206
The customer covers shipping to us; we cover return shipping once the repair or replacement is complete.
- Evaluation and repair/replacement can take up to 30 days.
- If a replacement isn’t available and the item is confirmed defective by Amazing1 within the warranty period, a refund will be issued.
Returns (Non-Warranty)
- Returns are accepted only within 30 days of purchase, and only on standard stocked items.
- Not returnable: plans, parts, books, glass and neon products, attempted kits, special orders, and laser systems.
- An RMA number is required before returning anything — email amazing1@taminglightning.net with your order number to request one. Include the RMA number and proof of purchase with the return, mark the RMA number on the outside of the box, and ship to:
Taming Lightning LLC 6375 Penn Ave Suite B #1263 Pittsburgh, PA 15206
- All approved returns are subject to a 25% restocking fee; damaged returns may be charged more depending on repair cost.
- Customers are responsible for return shipping and for packing items well enough to survive transit — damage from insufficient packing is the customer’s liability, up to the full cost of the item.
- Returns received after 30 days, or without an RMA number, will be sent back to the customer unrefunded.
- A credit memo may be issued in place of a refund; if used toward another purchase, the restocking fee is waived on that new order.
Special Orders
Special orders require a 50% deposit up front, with the balance due before shipment. All special order sales are final unless the manufacturer confirms the item is defective — in which case the standard warranty claim process above applies.
Safety Notice
Some Amazing1 products involve materials, voltages, or techniques that carry inherent risk and are intended for experienced users. Neither Taming Lightning nor Amazing1 is liable for damages or injury resulting from misuse, misapplication, or misinterpretation of product instructions. Where required, a Hazardous Equipment Affidavit must be completed before certain items can be sold.
Questions
Email amazing1@taminglightning.net with your order number and we’ll help coordinate directly with Amazing1 on any warranty or return request.
